FREQUENTLY ASKED QUESTIONS
What is your return policy?
If you are not satisfied with any item you purchased, you may return the item within 60 days of delivery for a refund of the purchase price, minus original shipping fees. Refunds are credited to the original form of payment. Please include your original shipment packing slip and all product tags with your return. Returned items must be unworn and undamaged. Exchanges are not accepted at this time. If you wish to exchange an item, you must return the item by following the return Instructions on the packing slip then re-order a new item.
Our return policy applies to Jordache.com online orders only. Jordache items purchased from other retailers must be returned to the store where it was originally purchased and are subject to the return policy of that retailer.
How do I return something?
1. Pre-Paid FedEx
Items may be returned to our online store using a pre-paid FedEx label. Please have your order ID and associated shipping address available in order to log in and print at www.jordache.com/returns
A flat $5.00 shipping-fee is deducted from the refund when the pre-paid FedEx label is used.
2. Your Preferred Shipping Method
If you prefer, you may ship your returned item, postage prepaid, to this address. Return shipping is at your expense if you choose not to use our pre-paid shipping label. We do not accept C.O.D. deliveries.
Online Store, Returns Department
206 Webb Smith Drive
Colfax, LA 71417
Can I change my order?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.
What payment methods do you accept?
• American Express
• Diners Club
• Amazon Payments
We do not accept:
• Layaway plan
• Personal checks
• Money orders
• Gift Cards
Is ordering from Jordache.com secure?
Protecting your information is our priority.
With regard to overall security, we always use industry leading encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
How do I view the status of my order?
Guest checkouts may log on to our Order Status page using the Order Number and Shipping Zip Code. Registered users may sign in to their account and review their complete order history. Don’t have an account? Create one at My Account.
When will my order ship?
We strive to process and ship your order as quickly as possible. Orders typically ship within 1 to 3 business days. Second Day, Overnight, Canadian Expedited, and Canadian Air Express Saver orders must be placed by noon Eastern Time in order to process and ship the same day. Second Day, Overnight, Canadian Expedited, and Canadian Air Express Saver orders placed after noon Eastern Time are processed and shipped the following business day.
Business days are Monday through Friday excluding U.S. federal holidays. All delivery schedules are best estimates and may vary.May I order product for re-sale?
All products offered for sale on Jordache.com are for personal use in the United States and Canada and not for re-sale. We reserve the right to cancel any order that we believe violates this policy.
Do you ship outside the United States?
Currently, we offer shipping to the United States, Canada, and Puerto Rico.
When shipping to Canada, please select either Canadian Expedited or Canadian Air Express Saver.
How will my order be shipped?
Jordache ships orders via FedEx.
What if I am not pleased with my order? Can I return the purchase?
Sure you can! Please be sure to follow the guidelines of our Return Policy when returning an item.
How do I print a FedEx Pre-Paid Return Label?
Please go to our Order Status page and enter the Order Number and Shipping Address Postal Code (aka Shipping Zip Code) to find your order. Once you find your order, simply scroll down the order detail page and click the “Print A Return Label” button on the bottom left. Enter the reason for your return and click Send. On the Returned Items page, click Print Label and print the resulting page.
You may write down or cut off and retain the Tracking Number printed just below the label to track your return package.
How long does it take to process a return?
Pre-paid return packages are shipped by FedEx SmartPost, which can take 2-10 days depending on the originating address.
Once received at our online store, we normally take 2 to 3 business days to process your return. Funds will be returned to the order’s billing account after the issuing bank processes the return, often up to 3 business days. In all, please allow up to 2 weeks for the refund to appear on the billing account online, or up to 2 billing statements.
FedEx Prepaid SmartPost Shipping: 2 - 10 days
Returns Processing: 2 - 3 days
Bank Refund: 1 - 3 days
Can I ship to an address other than my own?
Yes! You can set different ship to and bill to addresses during checkout. Please verify the billing address matches the address affiliated with the major credit card you are using to make the purchase.
In addition, you can create an account on Jordache.com and save your addresses for future use. Your account allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your list at any time. Please note: the information that you store in your address list is for your use only, Jordache will not contact anyone listed unless we have a specific question about an order delivery.
Can I ship to a P.O. Box?
Yes! When shipping to a P.O. Box, please select the FedEx shipping option. USPS will deliver to your P.O. Box via FedEx SmartPost.
Can I exchange my purchase?
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at Jordache.com.
Non-Sale Merchandise: The full amount will be credited to the original tender if returned within 60 days of the ship date on your invoice and accompanied by the original packing slip.
Sale Merchandise: Yes! Sale items are allowed to be returned. However, the same restrictions apply to sale items as with non-sale items.
Please include your original shipment packing slip and all product tags with your return.
Items must be in like-new condition and unworn to be accepted as a return.
Is there a cost associated with the return process?
Items may be returned to our online store using a pre-paid FedEx label. A flat $5.00 shipping-fee is deducted from the refund when received via the pre-paid FedEx label.
Returns apply to merchandise and associated tax only. Original shipping costs are not refunded. Any order level promotions are deducted from the return proportional to the subtotal of the product.
Upon giving a gift to someone, can that person return it for something else?
Unfortunately we do not accept exchanges. The gift may be returned, since all gifts come with a gift receipt without pricing and return instructions on the packing slip. Refunds are credited to the original form of payment.
Can I view my records of my transactions with Jordache?
By registering with us, you can check your order status online by signing in to My Account and reviewing your Order History. All of the details regarding past purchases will be conveniently saved for you. You can also check the status of an order placed with Jordache by contacting our customer service department at email@example.com.
What do I do if my item arrives damaged?
Customer Satisfaction is our number one concern. Please contact our Customer Service department at firstname.lastname@example.org, and we will correct your order ASAP.
How do I know which size to purchase?
We offer size charts for all of our clothing to help guide you in determining which size to purchase.
Do you offer gift wrapping?
We do not offer gift wrapping at this time. Please note: if you select the gift option in checkout, you may enter a personalized gift message that will be printed on the packing slip. Gift orders also ship without any prices or totals on the packing slip.
How do I update or correct my information and contact the site?
To update your registered account information, you may log in to the My Account section of the site. Once logged in, you may update, change, or delete any account information. You may update your email subscription preferences or unsubscribe from our mailing list by visiting our Preference Center page.
If you have any questions, comments, or concerns, please contact Jordache Customer Service via email at email@example.com.