Return Policy

We strive for you to be fully satisfied with your online purchase.

If you are not satisfied with any item you purchased, you may return the item within 60 days of delivery for a refund of the purchase price, minus original shipping fees. Refunds are credited to the original form of payment.

Please include the item you are returning and all product tags with your return. Returned items must be unworn and undamaged.

Exchanges are not accepted at this time. If you wish to exchange an item, you must return the item by following the return Instructions on the packing slip then re-order a new item.

Our return policy applies to Jordache.com online orders only. Jordache items purchased from other retailers must be returned to the store where it was originally purchased and are subject to the return policy of that retailer.

HOW TO RETURN

1. Pre-Paid Label (U.S. Orders Only)
Items may be returned to our online store using a pre-paid USPS label. 


To get the USPS pre-paid Label please email customer
service at customerservice@jordache.com. Please include:

1. Return Request in Subject Line

2. Order Number, Name ,Phone number and reason for
return in body of the email


TIMING

Pre-paid return packages are shipped by USPS, which can take 5-7 days depending on the originating address.
Once received at our online store, we normally take 2 to 3 business days to process your return. Funds will be returned to the order’s billing account after the issuing bank processes the return, often up to 3 business days. In all, please allow up to 2 weeks for the refund to appear on the billing account online, or up to 2 billing statements.

Prepaid Shipping Label: 5 - 7 days
Returns Processing: 2 - 3 days
Bank Refund: 1 - 3 days

 

Contact Us
If you have any questions, concerns, or comments, please let us know:
Email: customerservice@jordache.com.